Privacy Policy

 Information Collection

We may collect the following categories of information:

• Personal Information you provide: such as your name, email address, phone number, billing/shipping details.

• Automatically collected data: IP address, browser type, device information, access times, and cookies.

• Transaction details: purchase history, payment method (processed securely by third-party providers).

• Communications: records of your interactions with us via email, forms, or customer support.
   

How We Use Your Information

We may use your information for the following purposes:

• To provide, operate, and improve our website and services.

• To process transactions and deliver products or services.

• To personalize your experience and recommend relevant content.

• To send you updates, marketing, or promotional materials (with your consent where required).

• To comply with legal obligations and resolve disputes.
   

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Your consent.

• Performance of a contract.

• Compliance with a legal obligation.

• Legitimate interests (such as improving our services and preventing fraud).

 

Your Rights under GDPR

If you are located in the EEA, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Restrict or object to the processing of your data.

• Request data portability.

• Withdraw your consent at any time (without affecting prior lawful processing).

• Lodge a complaint with your local Data Protection Authority (DPA).
   

Information Sharing and Disclosure

We will not sell or rent your personal information to third parties. Information may only be shared in the following cases:

• With your consent.

• With service providers who assist us in operating the website (under confidentiality obligations).

• To comply with legal requirements, protect rights, or resolve disputes.
   

Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience. You may disable cookies through your browser settings, but this may affect some website functions.

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Data Retention and Security

• We will retain your data for as long as necessary to fulfill the purposes of collection.

• Reasonable technical and administrative measures are taken to protect your data from unauthorized access, disclosure, or deletion.
   

User Rights

You have the right to:

• Access and review the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent to receive marketing communications.
   

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page.
 

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

• Email: info@jotoceramics.com